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Shipping & Returns

 

TERMS AND CONDITIONS: 

BowXtreme products are all handmade – not machine manufactured.  Slight differences may occur in colors and/or fabrics. 

Return Policy:  Due to the custom nature of our products, BowXtreme does not accept returns or exchanges unless an error in personalization was made by BowXtreme, in which case we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. 

Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have entered it, including any capitalization and punctuation. BowXtreme cannot offer returns or exchanges on personalized products due to typos or other customer input errors.

 In the event that a product is found to be defective upon receipt, BowXtreme must be notified within 48 hours of delivery. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by BowXtreme, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by BowXtreme, the cost of shipping the product to and from BowXtreme will be the customer's responsibility.

 Items approved for return must be in original unused condition. This includes but is not limited to: pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the product are unacceptable. If the item returned comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of BowXtreme. Returned items not meeting the criteria will be refused and sent back to the original buyer.

 Bows with sequins may get caught in hair and become loose. All bows are guaranteed for one season/year from purchase date or whichever comes first.

 Cancellation of Orders Not Yet Shipped:  You may cancel your order within 24 hours of placing the order.  Cancellation must be made via email to Info@Bowxtreme.com. Items are custom made to order and after 24 hours, the process of design work has already begun.

 Bulk/Team Orders:  Bulk/Team pricing and group discounts are always available; please contact us for more information before ordering.



 Shipping:  All shipments are made via the US Postal Service, and all International shipments are sent via International Priority Mail or International Express Mail.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based.

 At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows us to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the US Postal Service has confirmed that your order has been delivered, BowXtreme is not responsible for lost, stolen, or damaged packages. Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. BowXtreme is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.



 


 

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